Demego's People
Leadership Team
Founded with a mission to bring significant change to the property management and operation industry, Demego boasts a seasoned and dedicated leadership team with over 20 years of experience in technology, services, and property management operations. Their consistent service philosophy, deep industry insights, and agility in adapting to technological advancements are passed down to successive generations, establishing a solid foundation for Demego's continuous growth and expansion.Core Team
Demego's identity is not solely defined by its leadership. Its core team comprises outstanding individuals with over 12 years of experience in the property management service industry. These professionals possess not only deep expertise and extensive experience but also a profound dedication and passion for their profession.Distinctive Qualities of Demego's People
Demego's team stands out for their professionalism, innovation, and unwavering commitment to excellence. This ensures the company continues to deliver exceptional services and create value for its clients, partners, and residents.
Not only distinguished by professional expertise, Demego's personnel also leave a lasting impression on clients, residents, and partners through the hallmark qualities of service professionals: Heart – Integrity – Innovation. These principles serve as the guiding compass for every individual at Demego:
- Heart: Dedication in every activity, product, and interaction to deliver exceptional service experiences to clients and residents.
- Integrity: Honesty, compliance, and professionalism form the solid foundation for sustainable business development strategies.
- Innovation: Continuous creativity to diversify experiences and personalize services, building a dynamic and sustainable ecosystem.
Professional Recruitment and Training Processes
TRAINING At Demego, training and enhancing professional skills are of utmost importance. We have established a structured and professional training system that utilizes various methods, from online to offline formats, covering both skills and specialized knowledge. This ensures that employees are equipped with the necessary knowledge and skills to excel in their roles.
The Advantages of Demego's Training System
- Superior E-Learning Platform: Demego's online training software features detailed training databases for self-study, knowledge enhancement, and self-assessment.
- In-depth Service Standards Training: Employees are trained comprehensively to understand service standards and commitments in providing services.
- Practical and Technological Updates: Training includes hands-on operational procedures and updates on technology systems for management and operations.
- Training Supervision: Regular assessments are conducted through E-learning tests, project evaluations, and periodic reviews from managers and customers.
- Structured Training Process:
- Orientation Training – Integrating employees into the company.
- Onboarding Training – Familiarizing them with roles and responsibilities.
- Professional Skills Training – Job-specific expertise.
- Advanced Professional Training – Deepening technical knowledge.
- Management Skills Training – Developing leadership skills.
Integration of Technology in Property Management and Operations
SLAs and the Servqual Model
Demego applies SLAs and the Servqual Model to ensure service quality.
Demego measures internal activities based on the Servqual model.
With its strong technological advantages and investments in human resource capabilities, Demego is considered one of the few pioneering companies in Vietnam to apply SLAs (Service Level Agreements) standards to property management and operations. These standards reflect the service quality commitments Demego makes to its clients. To achieve this, Demego implements and measures service quality within its internal operations using the Servqual model.
This model measures service quality based on the actual customer experience across five criteria: Reliability, Responsiveness, Assurance, Empathy, and Tangibles.
In detail:
- Reliability refers to the ability to deliver the promised service accurately the first time.
- Responsiveness addresses the readiness to assist customers and provide prompt services.
- Assurance reflects professionalism, service skills, and courteous interactions with customers.
- Empathy demonstrates the care and attention to customers’ needs from their perspectives, preferences, and viewpoints.
- Tangibles include facilities, equipment, modern technology platforms, and staff uniforms.
Applying Technology to Manage Service Quality with the Servqual Model
Demego ensures the highest service quality across all five Servqual criteria by integrating technology into its entire property management and operations processes, perfectly blending it with human expertise. Key activities include:- MONITORING: Comprehensive supervision of processes, costs, and personnel through technological platforms accessible to all stakeholders via a single Demepro app.
- MEASURING: Accurately tracking response times, communication content from stakeholders, and customer/resident satisfaction levels through simple, comprehensible reports, statistics, and indicators displayed on the technology platform.
- TRAINING: Rigorous and specialized training of personnel through both offline and online formats, leveraging the most advanced online training systems to maximize the diverse features of the software. Every Demego employee undergoes a strict onboarding process, from recruitment and training to assessments, to master the technology and embrace the company’s service principles.
- UPGRADING: Regularly updating technology to align with trends in Vietnam and globally, ensuring an exceptional user experience.
Strong Commitment
As a pioneer in applying SLA standards, Demego demonstrates a strong commitment to delivering high-quality services to its clients.
The DemePro application allows residents to evaluate service quality according to SLA standards.
1. Demego focuses on personalized solutions: Depending on the project, the perspective of the investor, and the characteristics of the residents, we propose optimal property management solutions. Additionally, for each solution, we always emphasize appropriate investment in both human resources and technology to ensure the highest quality of service.
2. Demego operates according to globally recognized security standards, while also adapting to the culture and customs of Vietnam to provide the best experience for residents and clients.
3. Special attention is given to the safety and security of residents through:
- An information reporting system with immediate alerts in case of emergencies.
- A closely coordinated working process between departments and units.
- A rigorous process for selecting partners for maintenance, warranty, security, and cleaning services.
- A strict recruitment process and comprehensive staff training.
Breakthrough Solution
