Breakthrough in Real Estate Management from DemePro’s Unique Features

In the context of the real estate management industry in Vietnam facing many challenges due to the lack of technology, the launch of the DemePro software has brought significant breakthroughs in property management with its unique and innovative features. Developed by the experienced and passionate leadership team at Demego, DemePro is an intelligent, comprehensive management technology that optimizes the resident experience and enhances operational management effectiveness. Let's explore the special features of DemePro in the article below.

Smart Interface, Easy to Use for All Customer Segments

• DemePro has a smart, multifunctional interface designed specifically to create a unique experience for each user, based on their job position and personal preferences.
• DemePro is designed to be user-friendly because Demego understands that younger residents are tech-savvy and quickly adapt to new technologies. At the same time, Demego recognizes that older residents may encounter difficulties when using technology. Therefore, Demego has developed the DemePro software to be easy to use, while still meeting various criteria, allowing those who are not tech-savvy to navigate it easily.

Software Engineers and Real Estate Management Operation Experts - Laying a Solid Foundation for the Development of DemePro

This exceptional technology application was developed by the management team and experts at Demego. It is the culmination of 20 years of experience and deep knowledge in real estate management operations, held by the leadership of Demego. This is why each of Demego's technological products is a unique solution, custom-made for each project, aligned with the perspectives of investors and the specific characteristics of the resident ecosystem at each development.

Automation in the Process for Personalized Software Configuration

When discussing the intelligent technology platform DemePro, one of its outstanding advantages is the automation in the process, enabling the software to be personalized. Specifically:

• Dynamic Reporting: The ability to customize different types of reports based on the user's needs.
• Flexible Customization: The ability to modify the logo, colors, and font styles for the software interface.

This allows users to fully manage, compile, and monitor reporting and statistical indicators conveniently, simply, and quickly.

Allowing service quality evaluation of the management team according to SLAs standards

With its technological strengths, along with a significant investment in human resources, Demego is considered one of the few companies in Vietnam pioneering the application of SLA (Service Level Agreements) standards in property management and operations. These are the quality standards that Demego commits to delivering to its customers.

• Direct supervision - Thoroughly overseeing processes, costs, and personnel on technology platforms for all stakeholders with just one DemePro app.
• Accurate measurement - Specifically tracking the speed and content of responses from involved parties, as well as resident/customer satisfaction levels at any time through reports, statistics, and metrics.

 

• COMPREHENSIVE AND IN-DEPTH TRAINING for employees in both offline and online formats through the most advanced online training system to fully utilize and explore the diverse features of the software system. Each Demego employee undergoes a strict process before officially starting their work, including recruitment, training, and testing, to master the entire technology system and deeply understand the company's service philosophy.
• FREQUENT UPGRADES in line with the latest technological trends in Vietnam and globally, ensuring that the user experience remains consistently impressive. Additionally, Demego has implemented and measured service quality within its internal operations using the Servqual model. This method measures service quality based on the actual customer experience with five key criteria: Reliability, Responsiveness, Assurance, Empathy, and Tangibles.

In which:

• Reliability refers to the ability to deliver or perform the service as promised, right from the first time.
• Responsiveness refers to the willingness to assist customers and provide services quickly.
• Assurance reflects the staff's professional skills, service approach, and their warmth in interacting with customers.
• Empathy demonstrates the level of attention and care given to customers from their perspectives, preferences, and needs.
• Tangibles include the physical infrastructure, equipment, modern technology platforms, and even staff uniforms.

Reporting System and Data Variety in Vietnam

The reporting system and data diversity are among the most comprehensive in Vietnam, made possible by DemePro's automation features. Users can enter data and actively choose how to display reports, either through numbers or various types of charts, including pie charts or bar charts.

Real-time Interactions and Feedback on Demego’s Platform

Furthermore, all interactions and feedback from relevant parties on Demego’s technological platform are processed in real-time, ensuring smooth and timely activities, such as security and safety alerts, reporting, statistics, and feedback reception. Now, developers, management boards, and operations teams do not need to be physically present at the project site to access and monitor data reports. They can do so from anywhere and anytime using the DemePro software through a smartphone with an internet connection.

The ability to integrate with other technology platforms.

DemePro also has the ability to integrate and expand without limits with other technology platforms and services. DemePro has built an open API system, allowing users to connect with other management software such as Carparking, elevator systems, or surveillance camera systems, among others. The combination of all these elements has formed a truly UNIQUE and CONSISTENT service standard for Demego in the real estate management and operation industry in Vietnam!