Cleaning Services for Apartments, Urban Areas, and Buildings – Demego Brings Unique Solutions

To provide a green, clean, and beautiful environment for residents/customers in apartments, urban areas, and buildings, Demego selects professional cleaning contractors through a stringent selection process and thorough training. Explore the unique aspects of Demego's cleaning services in the article below!

The Unique Features of Demego's Cleaning Services for Apartments/Buildings/Urban Areas

As an essential service to maintain a fresh and clean living environment for residents in apartments/buildings/urban areas, Demego focuses on developing its cleaning services with the following strengths and unique characteristics:

Strict Standards for Choosing Cleaning Contractors

To become a professional cleaning contractor for Demego, companies must demonstrate the quality of their services through a capability profile, which includes:

• Company Information: The company's information must be complete, clear, and transparent, including the business name, business license, active headquarters, contact details when needed, and a sufficient period of operation to ensure credibility.
• Personnel Capacity: The staff must have a clear background and experience in cleaning tasks. Additionally, other personnel involved in management and customer service should have specialized knowledge, be understanding, and provide support to residents in all related matters.
• Execution Capability: The cleaning contractor must be equipped with all necessary machinery, devices, technology, and tools used in industrial cleaning.
• Achievements and Notable Projects: This serves as proof of the company’s quality and capability, showcasing awards, certificates, or notable projects the company has completed.

In addition, Demego also evaluates the cleaning contractors' capabilities based on factors such as:

• Professional work processes
• Clear commitment policies and warranties to ensure maximum benefits for residents/clients
• Transparent service pricing, with clear post-project payment policies

Strict Personnel Selection and Comprehensive Training

Cleaning staff are the ones directly responsible for daily cleaning tasks, ensuring that the common areas of the building or complex remain clean. They are also the ones who frequently interact with residents and customers. Therefore, they must maintain a professional attitude, with a neat work appearance and a friendly demeanor to always create a positive impression. To become a professional cleaning staff member at Demego, personnel must have cleaning and chemical handling certification, with at least 3 months of experience in a similar position. Demego particularly values employees with clear backgrounds, as well as those who are diligent, honest, careful, and meticulous.

The selected cleaning staff will undergo in-depth training on cleaning techniques, safe and effective use of cleaning equipment and chemicals. At Demego, every cleaning employee is trained to follow the standard cleaning procedures for each area, such as cleaning the lobby, basement, hallways, and more. Additionally, communication and customer service skills are also part of the training for professional cleaning staff at Demego. The company creates simulated scenarios that cleaning staff may encounter during their work and interactions with residents/customers through the E-Learning system. This ensures that cleaning staff are fully equipped with work experience and interpersonal skills to be confident in their roles.

Well-structured cleaning procedures

The cleaning department plays a crucial role in enhancing and maintaining the cleanliness of common areas within the building, helping to create a positive first impression for residents and visitors. Cleanliness and efficiency are the top priorities that this department constantly strives to maintain, ensuring that each area is always neat, tidy, and perfectly organized. Cleaning procedures are tailored for specific areas in the building, such as the lobby, restrooms, exterior, basement, and hallways. These procedures follow a distinct and systematic standard to ensure that tasks are completed thoroughly, and both interior and exterior areas are kept tidy and clean. To achieve this, the cleaning procedures are based on steps such as surveying the tasks and area sizes, evaluating the actual situation, planning the cleaning schedule, and developing support plans to ensure cleanliness is maintained throughout the building's operation.

The cleaning procedures also include a protocol for coordinating the handling of incidents (if they occur) during the operations of various departments in the building. In particular, every cleaning staff member is carefully selected to ensure they undergo service-oriented training, professional mindset development, and standardized procedures before they begin their work roles.

Application of DemePro Technology - Optimizing Cleaning Operations

DemePro provides an intelligent cleaning management platform, allowing for efficient monitoring and coordination of cleaning staff. This system helps track work progress, records cleaning times, and ensures the quality of cleaning in all areas of the building or complex, ensuring that all spaces are cleaned according to the established schedule. DemePro can be used on mobile platforms, allowing cleaning staff to use the mobile application to receive tasks, update work statuses, and report incidents. Through the DemePro app, communication between staff and management is enhanced, improving work efficiency by 40% and reducing errors within the cleaning department. Moreover, DemePro technology offers a system for collecting feedback from residents/clients through the mobile app or online portal. This allows residents to easily report any cleaning issues and receive prompt support. As a result, this improves the quality of cleaning services in the building and meets the growing demands of residents for a clean and comfortable living environment.

Using Environmentally Friendly Cleaning Products

Demego places significant emphasis on safety during the cleaning of buildings. As a result, the professional cleaning process at Demego always adheres to 7 safety principles when using cleaning chemicals in industrial cleaning, specifically:

• Strict compliance with safety regulations for chemicals and following the established training protocols.
• Wearing protective gear and exercising caution when using chemicals. Choosing the appropriate industrial cleaning chemicals for each material surface.
• Adhering to the manufacturer’s guidelines for each product. Reading safety data sheets (MSDS) before use.

The cleaning chemicals used are safe and environmentally friendly.

• Ensure that chemicals have clear origins, and the containers are properly labeled as per Decree No. 113/2017/ND-CP of the government.
• Store chemicals in dry, ventilated areas, and keep flammable substances separated.
• Clean personal hygiene after exposure to chemicals. Absolutely no eating or drinking while handling chemicals, and avoid using cosmetics or touching contact lenses.
• After cleaning, ensure that any residual chemicals on the surfaces are removed to prevent damage.

Using Modern Equipment and Cleaning Technology

The machinery and cleaning equipment used in the building cleaning process assist the cleaning staff in performing their tasks more efficiently and faster. Before cleaning begins, all necessary cleaning tools and equipment must be fully prepared. Cleaning supplies and materials stored on the cleaning trolley should always be organized and separated to avoid cross-contamination of bacteria.

Cleaning Equipment and Machinery Standards:

• Tools must include appropriate cloths, mop cloths, and gloves for each specific area.
• Equipment must be in good condition, without any damage.
• Floor mops must be equipped with wringing tools to avoid excessive wetness.
• Cleaning carts should be fully stocked with necessary supplies.
• Cloths should be made of cotton; specifically, window-cleaning cloths must be 100% cotton to prevent lint when wiping.
• Squeegees and window cleaning poles should have their heads replaced regularly.
• Vacuum cleaners should have strong suction power and ensure that power cords are not frayed, damaged, or twisted, which can cause electrical shorts.
• Floor polishers should ensure that the power cords are not frayed or twisted, which could cause an electrical short. The machine heads should be used correctly for different purposes and should not damage the protective layer of the wires, ensuring electrical safety.

In addition, the use of professional cleaning equipment at Demego also follows these principles:

• Correct Usage Principle: Machines and equipment should be used according to their designated functions.
• Structural Safety Principle
• Electrical Safety Principle
• Physical Safety Principle

Strict Cleaning Quality Monitoring Process:

To ensure smooth and efficient operations, the cleaning department cannot function without a proper monitoring team. The monitoring team plays an essential role in overseeing and ensuring that all cleaning activities are carried out accurately and effectively according to established procedures. To achieve this, the team follows these steps:

• Develop a standardized procedure for each cleaning position within the building/complex.
• Set cleaning standards for each item: For example, cleaning plastic and acrylic surfaces should ensure they are clean, without major scratches, mold, cracks, or chips.
• Develop an implementation plan to monitor cleaning activities in real-time.
• Supervise and check the progress and results of tasks according to the established plan.
• Provide regular reports to investors, the management board, and building managers.

Demego’s cleaning service offers a truly distinct experience, creating a positive impression for customers. At Demego, we provide residents with dedicated service, ensuring a comfortable, clean, and safe living space, just like a true home. Our goal is to build a green, clean, and beautiful urban area.