Demego’s Extended Services – Optimizing Benefits for Residents

To meet the high-quality and convenient lifestyle needs of customers, Demego offers services that cater to daily living needs as well as premium amenities, all in one app – Demepro.

Demego’s Partner Selection Standards for Service Providers

Demego carefully selects service partners to ensure quality. Food suppliers must have certifications that meet quality standards for products and agricultural products, such as:

• VietGap certification – Good Agricultural Practice in Vietnam.
• VOC certification – Organic food from Vietnam.
• Food safety certification with HACCP standards – Hazard Analysis and Critical Control Points.

Similarly, imported products must have certification documents that meet quality standards before being included in services and provided to residents. Some products may require additional services such as warranties, returns, or repairs.

Demego only partners with reputable service providers who have a rigorous process for selecting, recruiting, and training employees with clean backgrounds to ensure a friendly, reliable service for every resident.

Customer Service through the Resident App

At Demepro, all services such as paying for utilities (electricity, water, internet, cable TV), service fees, vehicle registration, guest access, and using freight elevators are made simple and fast, allowing residents to save time and money. With the aim of listening, understanding, and sharing with residents at any time, Demego maximizes all interactions with residents by integrating all communication channels in the Resident App, including Chat, Notifications, Phone, Email, Forums, etc. This ensures the property management team can immediately receive residents’ needs and feedback.

Demego's service ecosystem offers residents an exceptional living experience.

Services for Daily Resident Needs

Demego understands that in the fast-paced modern life, everyone prioritizes quality of life and convenience. With the "one-touch" technology in the DemePro App, all services and amenities to meet residents' daily needs are conveniently integrated into one platform. The services offered are varied and comprehensive, covering everything from basic to premium needs, including:

• Apartment cleaning services: Flexible registration with various package options.
• Home repair services: For electrical, plumbing, and household appliance repairs.
• Laundry and dry cleaning services.

With these convenient services, Demego residents can simply choose through the App and receive services at their convenience, anytime and anywhere, without wasting time or effort searching or contacting service providers. Additionally, this software serves as a bridge for the Management Team to connect with and promptly assist residents whenever necessary.

Other Linked Utility Services (Expanded services with third-party partners).

Demego understands that customer needs and desires for quality of life and convenience are limitless. This drives Demego to continuously improve its ecosystem with a variety of linked and expanded services for residents who have specific needs, such as: – Telecommunication packages – premium phone numbers; – Custom design and purchase of furniture and household items; – Travel and vacation services, flight tickets, etc. All products, services, and additional amenities provided to residents are carefully selected, quality-controlled, and supported post-purchase. In parallel, there are regular updates with attractive promotions and subsidies for customers. Even the smallest details contribute to providing a complete living experience, creating comfort and satisfaction for residents using the Demepro app.