Office Building Management, Services

Solution to Enhance Office Building Management Quality in the 4.0 Era

The process of operating and managing office buildings has never been an easy task, especially in the 4.0 era, where many manual management methods still exist with significant limitations. So, what is the new direction for investors and management boards to manage effectively while also reducing costs? Let's find the answer in the article below!

The Increasing Demand for Office Rentals

In recent years, the number of startup companies has been growing steadily. As of 2023, the country registered 159,294 new businesses, an increase of 7.2% compared to the same period in 2022 (Source: VnExpress). The rapid growth in the number of businesses has led to a higher demand for office rentals to meet the expansion and development needs of companies. The office rental market is hotter than ever. However, the management of office buildings today still faces many limitations, such as inefficient manual management, frequent breakdowns or thefts of building equipment, and weak security systems.
The demand for office rentals has been increasing steadily in recent years.
The reality shows that the management and operation of office buildings have not truly received the necessary attention from property owners. Often, the owners fail to anticipate the potential issues that may arise, as "pleasing everyone" is not an easy task. This has led to situations where businesses do not return after their lease contracts end. Here are some common challenges in the current office building management: Lack of communication between the management team and tenants: The building management team faces pressure from numerous issues, ranging from facility maintenance to resolving conflicts between tenants. Meanwhile, tenants often feel inadequately informed about the management process and key decisions. When information is not communicated clearly, misunderstandings and conflicts can arise. Manual management and lack of digitization: Many office buildings still rely on manual management practices, which can be inefficient and prone to errors. Without digitized processes, it becomes difficult to track maintenance, handle tenant requests, or manage leasing information. This results in slower response times and a less efficient management system.
The building's notices sent to tenants through bulletin boards make it difficult for tenants to receive information effectively.
Currently, the management process for office buildings is mostly carried out manually, which consumes human resources and is not very efficient. Each month, departments responsible for inspection and supervision directly check each piece of equipment and asset. They then manually record the findings and report them to the management board. This process leads to several issues, such as:
  • Lack of transparency or errors in inspection: Manual checks are prone to human error, and it may be difficult to maintain accuracy over time.
  • Time and cost inefficiencies: Hiring employees to conduct inspections and supervise operations leads to increased operational costs and consumes a significant amount of time.
  • Lack of updates due to paper-based storage: Storing information on paper makes it challenging to access and retrieve data quickly. When building management or businesses need to search for information, it becomes time-consuming and inefficient.
These inefficiencies highlight the need for a more modern, digital solution to improve building management.

Ambiguous and Inconsistent Financial Management

One of the significant issues in office building management is the ambiguity in financial management. Tenants are unable to track monthly expenses, which leads to dissatisfaction when the management team increases prices or changes financial policies. This lack of transparency and disagreement can create a tense and distant relationship between the building management team and the tenants.

High Costs of Hiring and Time-Consuming Operations

The traditional office building management methods are no longer effective, consuming a lot of time and money. Since buildings are often located in various places, the cost of hiring staff to supervise the buildings on-site is very high. To address these inefficiencies, businesses need to continually update to the latest trends, incorporating technology into building and real estate management.

What Benefits Does Demego’s Office Building Management Service Bring?

To address the issues above, property investors should partner with a professional office building management service. Demego, a leading technology and real estate service group in Vietnam, offers trusted office building management, operations, and technical services. With years of experience, Demego promises to provide outstanding benefits for property owners.

Management with DemePro Software – A Comprehensive, Smart, Multi-Functional Platform

An essential tool to support the building management team is the integrated software. DemePro, Demego’s proprietary software, was developed by the company’s management team and experts. With an intuitive and user-friendly interface, it’s easy for both the management team and property investors to use. DemePro integrates numerous features and connects across multiple platforms, making it a standout technology solution and an integral part of Demego's service offerings.
  • Smart Interface – Easy to Use: DemePro is designed with various interfaces suited to different user types (personalized use, diverse experiences depending on job positions and personal preferences).
The DemePro app features a smart interface that is easy to use across all device platforms, including computers, smartphones, and tablets.
  • Developed and enhanced by software experts, data specialists, and professional operations engineers, DemePro has undergone real-world testing across various projects. This has allowed the software to be fine-tuned and optimized over time.
  • The software features automated processes. Tenants receive notifications about utility costs, including electricity, water, internet, and cable TV, in a transparent and clear manner. Additionally, payments are quick and easy, as DemePro integrates with various payment platforms such as MOMO, Viettel Pay, and Payoo.
  • For the first time in Vietnam, DemePro introduces a building management software that allows for the measurement of service level standards (SLA). This enables the evaluation of the quality of service provided by the building management team. This represents a significant advancement, offering fairness and benefits to tenants.
The SERVQUAL model allows for the evaluation of service quality based on five key criteria Reliability, Responsiveness, Assurance, Empathy, Tangibles 
– Integration with other technology platforms such as MOMO, Viettel Pay, Payoo, etc., making bill payments easy and convenient. With these advantages, DemePro is considered the key component in the overall services provided by Demego.

Cost-saving in building management

By partnering with Demego, investors and property managers can save significantly on costs, as we provide a complete suite of tools to help: – Manage office tenants – Manage contracts – Calculate service fees – Provide staffing – Manage tenant requests

Tailored and flexible for each project

Demego’s building management - operation - technical services ensure professionalism, with management processes developed to be specific and suitable for each building. Numerous features are provided to easily and transparently monitor building operations. Furthermore, with years of experience, DemePro can be flexible, customizable, and adjusted to meet clients’ specific needs. In summary, investing in technological solutions not only helps reduce long-term costs, optimize user experience, and increase market information transparency, but also explains why the buildings managed by Demego receive many positive feedbacks from investors and office tenants.