An intelligent and user-friendly interface suitable for all types of customers.
- DemePro features an intelligent, multi-functional interface designed specifically to create a unique experience for each user, tailored to their job position and personal preferences.
- DemePro is designed to be easy to use because Demego understands that younger residents are quick to embrace and adapt to technology. At the same time, Demego recognizes that older residents may face challenges when using technology. Therefore, Demego has developed DemePro to be user-friendly, ensuring it meets multiple criteria while remaining accessible to those who may not be familiar with technology.
DemePro is developed based on two key factors: software and data experts, and professional operations management.
This special technology application was developed by Demego’s management team and experts. It is the culmination of 20 years of extensive experience and deep insights into the property management industry by Demego’s leadership. This expertise has ensured that each technology product from Demego is a unique, tailored solution for each project, aligning with the perspectives of investors and the characteristics of the resident ecosystem within each development.- Automated Processes for Personalized Software Configuration
- When discussing an advanced technology platform like DemePro, we must highlight its automation features, which enable personalized software configuration. Specifically:
- Users can independently update or adjust automation processes according to their preferences easily, without needing intervention from professional software developers.
- Dynamic Reports: The ability to customize different types of reports depending on the user’s needs.
- Flexible customization of logos, colors, and fonts for software interfaces. This allows users to actively manage, compile, and track reports and statistics in a convenient, simple, and fast manner.
Service Quality Assessment Based on SLA Standards
With its technological strengths, Demego is one of the few companies in Vietnam pioneering the application of SLA (Service Level Agreement) standards in property management and operations. These are quality service standards that Demego commits to providing its customers. To achieve this, Demego measures and evaluates service quality internally using the Servqual model. The Servqual model is a method for measuring service quality based on customers' real experiences, using five criteria: Reliability, Responsiveness, Assurance, Empathy, and Tangibles. Specifically:- Reliability refers to the ability to provide or perform the service as promised the first time.
- Responsiveness indicates the willingness to assist customers and provide services quickly.
- Assurance reflects the professional expertise, service approach, and attitude towards customers.
- Empathy shows care and understanding from the customer's perspective, considering their views, preferences, and needs.
- Tangibles include physical facilities, equipment, modern technology platforms, and employee uniforms.
- Direct Monitoring: A comprehensive view of processes, costs, and personnel across technology platforms, accessible to all parties through a single DemePro app.
- Precise Measurement: Real-time tracking of the response speed, content, and satisfaction level of residents/customers through simple, easy-to-understand reports and statistics displayed on the software.
- Comprehensive Training: Providing both offline and online training for personnel through an advanced online training system, maximizing the software system’s diverse features. Every
- Demego employee undergoes a strict training process, from recruitment to training and testing, ensuring mastery of the technology system and the company's service philosophy.
A Sample Scenario from Demego's Q&A Training Kit for Employees
The Most Diverse Reporting System and Data in Vietnam
The reporting system and diverse data are linked to the automation features of DemePro. The variety in reports is reflected in the diverse display options. Users can input data and actively choose how to display the report, either by numerical data or through charts, and can even drill down further to select pie charts or bar charts.Real-Time Interaction and Feedback from Stakeholders on Demego's Technology Platform
Moreover, all interactions and feedback from stakeholders on Demego's technology platform are in real-time, ensuring that all security and safety alerts, reports, statistics, and feedback are processed smoothly and promptly. Now, investors, management boards, and operations management teams no longer need to be physically present at the project site to access statistical reports—they can retrieve these reports anytime, anywhere through the DemePro software, simply using a smartphone with an internet connection.Integration with Other Technology Platforms
Hệ sinh thái đa nền tảng mà Demepro tạo ra giúp nâng cao chất lượng sống cho khách hàng
DemePro also has the ability to integrate and scale indefinitely with other technology platforms and services. DemePro builds an open API system, allowing users to connect with other management software such as Carparking systems, elevator systems, or surveillance camera systems, among others. The combination of all these factors has created a truly DISTINCT and CONSISTENT service standard by Demego in the property management and operations industry in Vietnam!