The DemePro technology application doubles the work efficiency of the reception department.

The DemePro management and operation software, with its outstanding smart features, has facilitated the workflow of receptionists in apartment buildings, offices, and urban areas, resulting in higher efficiency. Let’s explore the advantages that DemePro brings to the work of the reception department in the article below.

What benefits does the DemePro technology application bring to the work of the reception department?

Previously, the reception department faced many challenges in their daily work due to the absence of technology. However, with the advanced DemePro management and operation application, the reception team can now proactively manage and maximize their work efficiency. Specifically:

1. Using the app to receive daily tasks

The daily tasks of receptionists in apartment buildings, offices, and urban areas include providing information and directions to guests, recording guest entry and exit details, receiving mail and packages, handling lost and found items, and inputting data into the system, among other tasks. It can be quite difficult for receptionists to remember all the details and tasks without the support of a tool. To solve this issue, receptionists can log into the DemePro system to check their daily tasks as well as any additional tasks that may be assigned.

2. Using the app to report tasks

After completing the assigned tasks, receptionists can directly submit the results and await feedback or comments from the manager. Additionally, by reviewing the report from the previous shift, the next shift receptionist will know which tasks have been completed and which ones are still pending, allowing for timely follow-up and resolution.

3. Using the app to receive and address resident complaints and requests

Residents in the apartment/building/urban area can submit complaints, suggestions, or requests through the system. Receptionists will then access the system to check the status of the information received tickets, view the details of the complaints, and address the issues raised by the residents quickly. Moreover, receptionists need to check information such as pet registrations, moving requests, construction permits, or residents’ card information, as well as their exchanges on the chat channel regularly on the system, to promptly receive and address residents’ opinions and requests.

4. Managing Resident Information

The reception department can easily access and update resident information such as name, phone number, email address, and other relevant details. This makes contacting and assisting residents faster and more accurate. Resident and apartment information is stored on the system. The reception staff can use the app to add, edit, or delete resident or apartment details as needed. They are also required to check the apartment handover schedule to assist residents during the handover process. Additionally, with the DemePro software, the reception department can review the history of interactions with residents, enabling them to provide more personalized and efficient services.

5. Internal Communication Support

The DemePro software creates an internal communication channel between the reception and other departments in the building, such as security, maintenance, and cleaning. This helps ensure more efficient coordination between the teams. DemePro, the property management software, allows the reception team to organize and track tasks conveniently, from managing resident information, tracking visitors, handling requests, managing utility services, issuing notifications, managing events, to generating reports and internal communication. Using DemePro not only saves time and effort but also enhances service quality and resident satisfaction.