Challenges in Managing Operations of Apartments and Urban Areas, and Demego’s Unique Solutions
The quality of management and operations in apartments and urban areas is one of the top concerns for residents. Traditional management methods today are often unable to meet residents' expectations and do not yield high effectiveness in management for Investors/Management Boards and Property Managers. In this context, Demego’s management and operational services for apartments and urban areas have emerged, bringing significant value to both Investors/Management Boards, Property Managers, and residents.
Let’s take a look at some of the current challenges in the management of apartment complexes and urban areas, to gain an overall perspective on the solutions Demego can provide.
Lack of Digitalization and Flexibility in Management of Large Apartment Complexes and Urban Areas
An apartment building or urban area today can have hundreds of apartments, with thousands of residents. Each apartment has its own set of documents, bills, and various paperwork. Managing these records and documents using traditional methods with physical copies presents significant challenges in storage, including:
Taking up a large amount of space for document storage
Risk of losing documents
Difficulty in retrieving information
High personnel costs for managing records and documents
Currently, apartments and urban areas are popping up everywhere, like "mushrooms after the rain," but the quality of management and operations is still not guaranteed.
With 20 years of experience in the fields of technology, services, and property management, Demego understands the challenges posed by a lack of digitalization in management and operations. This is why the DemePro technology app was developed.
With DemePro, all stakeholders—from residents and customers to the management board—can experience cutting-edge technology with fully digitized data, and processes that are automated to the maximum, yet still personalized for each user.
Through DemePro, the management team can easily control all resident records, including residents moving in and out, repair requests, and resident complaints. Additionally, residents can conveniently check their monthly bills for utilities such as electricity, water, and internet without needing to contact the management office for information. Most importantly, residents can track the status of their requests, ensuring transparency in the process. The bidirectional flow of information helps minimize misunderstandings between the management team and residents.
Residents can send their inquiries and feedback directly to the management team through the DemePro software.
In addition, the management and operation processes of apartments and urban areas, when lacking technology, are akin to a customer wanting to pay by bank transfer but not having a QR code available. Furthermore, when residents cannot easily access services or amenities, they are more likely to develop a sense of comparison, frustration, or even decide to "never return."
To thoroughly address this issue, Demego developed a building management software that allows the measurement of service standards from the management team (SLA) and evaluates the quality of service provided. This is the first software of its kind in Vietnam, capable of receiving and thoroughly addressing resident feedback. This enhances the overall experience and strengthens the bond between residents and the management team of the apartment or urban area.
Overstaffed Management Team, Lack of Flexibility
Currently, for large-scale apartment complexes or urban areas with hundreds of apartments and thousands of residents, manual management through human resources is no longer effective.
.DemePro allows management to assign tasks to departments accurately, thereby optimizing human resources.
Having too many management staff often leads to the following issues:
Wasting human resources
Inefficient work and blame-shifting
Increased costs
To address these issues, managing human resources through technology is the perfect solution. With DemePro, Investors and Management Boards can streamline their workforce while still ensuring maximum efficiency. Specifically:
Optimizing resources: One staff member can take care of multiple tasks while ensuring smooth operations.
Clear shift and task assignment: Each individual's responsibility is displayed on the daily task board.
Significant cost reduction by optimizing human resources.
Lack of Focus on Staff Training and Human Development
Service-oriented businesses understand that the quality of human resources is the key factor for success. However, due to financial constraints, industry competition, and other challenges, many organizations lack the resources or time to properly train their staff. Some do provide training but lack continuous oversight, which leads to a decline in service quality over time.
A regular training session for Demego's technical staff.
On a daily basis, the residents most frequently interact with service staff, such as receptionists, security guards, and cleaning personnel, rather than the Investors, Management Board, or Property Management team. Therefore, if these staff members do not maintain a professional attitude or fail to handle situations properly, it can lead to dissatisfaction and frustration among residents.
By pioneering the application of SLA standards, Demego makes a strong commitment to the quality of service provided to customers. This commitment is first reflected in the meticulous selection process for subcontractors, recruitment of staff through entrance tests, and regular supervision checks.
Demego creates a friendly and comfortable learning environment, using various training methods, from online to offline, and from skills training to professional development. This ensures that each employee can naturally, easily, and enjoyably acquire knowledge before officially starting work.
During their employment, staff members can further enhance their expertise, learn from experience through hands-on training sessions at each project, and participate in advanced training courses on both skills and professionalism through Demego’s modern online training software.
With these advantages and strong commitments, Demego confidently provides high-quality management and operation services for residential and urban development projects, helping Investors strengthen their position and brand value in the hearts of their customers.
